Digital Mission

Agile Work Environment

Agile Work Environment Intelligent Workforce

Predictive IT Support

Current Situation

End-user help desk and support activities are largely reactionary and passive based. IT reacts to help tickets generated by users based on issues, failures, and problems they experience.

 

 

 

Goals and Objectives

Using telemetry data collected/analyzed from deployed technologies (hardware, software), make proactive recommended actions, reminders, and prompts for users regarding workspace technology maintenance, updating, and replacement.

Technology Deployed

User environment management/monitoring tools, IT service management platforms, unified endpoint/client endpoint management platforms, and predictive analytics

Use Case Summary

Active help desk tickets and calls reduced and overall user satisfaction increased by active monitoring and automated updating and interactivity with end users regarding their respective workspace technologies

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