Digital Mission

Experiential Hospitality, Dining, and Travel

Digital Customer Engagement Hyper-Personalized Engagement

Privacy Management

Current Situation

Data breaches are a common occurrence in hospitality companies, and at great risk is customer and employee personally identifiable information (PII). Changing privacy laws are often vague, and uncertainty results in a lack of action or preparedness.

Goals and Objectives

Privacy management will be an ongoing and fluid strategy coupled with general security practices. Privacy management should offer customer consent management, data retention and disposal, and regular risk assessments.

Technology Deployed

Cloud, data management, customer identity management program, and compliance and risk management platforms

Use Case Summary

Privacy management will enable enterprises to store sensitive data in compliance with existing legislation and be flexible to stand up to updates and changes.

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