Product and material performance is measured as a quality metric by the customer with little oversight and proactive management by the vendor.
Goals and Objectives
The objectives are improved product performance, collaborative identification of improvement opportunities, and increased customer satisfaction.
Hardware: Servers and storage
Software: Cloud, social, Big Data/analytics, mobile, IoT, and cognitive/AI
Services: Business services
Use Case Summary
There will be tools to support product performance management that enable greater customer engagement and proactive outreach.