Digital Mission

Collaborative Innovation

DOWNLOAD INFO SHEET
Connected Engagement Service Model Innovation

Product Performance Management

Current Situation

Product and material performance is measured as a quality metric by the customer with little oversight and proactive management by the vendor.

Goals and Objectives

The objectives are improved product performance, collaborative identification of improvement opportunities, and increased customer satisfaction.

Technology Deployed

Hardware: Servers and storage

Software: Cloud, social, Big Data/analytics, mobile, IoT, and cognitive/AI

Services: Business services

Use Case Summary

There will be tools to support product performance management that enable greater customer engagement and proactive outreach.

DOWNLOAD INFO SHEET