Systems today have limited capabilities to be predictive and often don’t offer appropriate options or create frustration with incorrect next best step recommendations, creating frustration and friction.
Goals and Objectives
Advanced machine learning and AI capabilities along with computer vision and biometrics can monitor guest actions, gestures, and traffic patterns to predict and offer predictive service and offerings to travelers along each step of the journey.
Computer vision, AI, ML, biometrics, digital signage, gesture control, and voice
Use Case Summary
Reactive and responsive service enables self-service technologies and workers to leverage technology to recognize and predict guest sentiment or actions based on visual cues or already taken actions and react proactively and predictively.