Current Situation
Menu changes or unavailable items are not updated and the guest is unaware until friction is created at the point of sale.
Goals and Objectives
Improve guest engagement and conversion rates with real-time and enterprise-level inventory availability data.
Technology Deployed
Hardware: Enterprise hardware, personal devices, IaaS, edge computing
Software: SCM, network software, data management software, CRM, big data and analytics software
Services: Business, IT services, connectivity services
Use Case Summary
Real-time inventory visibility provides guests and operators with the ability to make decisions early and quickly by updating the availability of items to offer alternative selections or not presenting out of stock menu items, increasing customer satisfaction.