Digital Mission

Technology as a Service

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Digital Channels Connected Service

Remote Management

Current Situation

Remote monitoring is done on an ad hoc basis or based on limited information and is not seen as a way to prolong customer/consumer engagement.

Goals and Objectives

Remote management will enable consumption-based revenue models, yielding higher levels of usage and greater customer satisfaction.

Technology Deployed

Industry cloud, cognitive, IoT, and mobile

Use Case Summary

There will be continuous connectivity and monitoring of product health including the ability to initiate and, in some cases, take corrective actions.

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