Remote monitoring is done on an ad hoc basis or based on limited information and is not seen as a way to prolong customer/consumer engagement.
Goals and Objectives
Remote management will enable consumption-based revenue models, yielding higher levels of usage and greater customer satisfaction.
Industry cloud, cognitive, IoT, and mobile
Use Case Summary
There will be continuous connectivity and monitoring of product health including the ability to initiate and, in some cases, take corrective actions.