Digital Mission

Creating Experience Ecosystems

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Omni-Experience Customer Engagement Connected Services

Remote Management

Current Situation

Remote monitoring of equipment is done on an ad hoc basis (e.g., OBD port plugged into only at the service station) or based on limited information.

Goals and Objectives

Enables consumption-based revenue models; higher levels of equipment availability; higher customer satisfaction

Technology Deployed

Industry cloud, cognitive, IoT, and mobile

Use Case Summary

This will involve continuous connectivity and monitoring of equipment health including the ability to initiate and, in some cases, install corrective actions.

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