Digital Mission

Facility Management

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Buildings of the Future Connected Service Management

Remote Issue Resolution

Current Situation

The field service process remains too reliant on paper-based systems and is often still reactive in nature and demands physical technician presence onsite.

Goals and Objectives

Intelligence gleaned from connected products empowers the field service team to provide enhanced customer value beyond the work order.

Technology Deployed

IoT, smart assets, sensors, wearables, AI, computer vision, RPA, low code/no code, analytics, cloud, AR/VR, mobile

Use Case Summary

IoT-triggered service event is resolved remotely or with facility manager self-service prior to asset or product failure.

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