Current Situation
The field service process remains too reliant on paper-based systems and is often still reactive in nature and demands physical technician presence onsite.
Goals and Objectives
Intelligence gleaned from connected products empowers the field service team to provide enhanced customer value beyond the work order.
Technology Deployed
IoT, smart assets, sensors, wearables, AI, computer vision, RPA, low code/no code, analytics, cloud, AR/VR, mobile
Use Case Summary
IoT-triggered service event is resolved remotely or with facility manager self-service prior to asset or product failure.