Tax and revenue agencies can appear to be impersonal and remote from constituents, and employees may be challenged to relate to constituents.
Goals and Objectives
Governments provide funding in the form of loans, grants, and other monies that are crucial to the prosperity of homeowners, businesses, farmers, students, rural communities, and other groups. Agencies struggle to collect the necessary data and put in place information systems, analytical models, and technical processes for robust risk management to prevent defaults and ensure that these revenues are collected, loans are repaid and taxes processed. The goals are to reduce the administrative burden, minimize the costs of applying for loans, maximize the use of public funds for their intended purposes, and quickly identify risky loans to minimize default and fraud. Agencies seek fraud-monitoring tools and compliance management tools. They seek to ensure that they receive what they have paid for and that they do not make any improper payment. Increasingly, governments are piloting new technologies, such as deploying API connectors to open banking applications to increase convenience for recipients and payers.
Hardware: Servers, storage, and network equipment
Software: Enterprise resource management systems that integrate with billing and disbursement applications, analytics and dashboards to provide a visualization of payment status and risk scores, risk assessment models that incorporate unstructured data (text-based reports and public information), compliance management tools, workflow management, and change management applications
Services: Business services, IT services, cloud, and next-gen security services
Use Case Summary
Expanding the capacity to identify and analyze programmatic risks through automated, data-driven assessment tools enables the government to be good stewards of public funds. Automation maximizes revenue collection, and predictive analytics and compliance management rules improve fraud detection success rates. Also, the automation of tax processing increases revenue generation and compliance.