Customer service representatives and systems are challenged by unintegrated data and/or poorly presented data about customers/patients and their clinical or financial status and needs.
Goals and Objectives
Integrate and automate presentation of customer and patient data in real time. Intelligent linkages with workflow coordinate interactions with customers/patients across different departments and business units.
Robotic process automation; Decision workflows triggered by robotic scripts; Dynamic reporting between systems across the enterprise
Use Case Summary
RPA-based customer service speeds access to holistic view of customer and patient status and needs. It enables customer service representatives and care service managers to speed work, improve impact, and improve quality.