Current Situation
It is largely non-existent. Some companies use robotics to man less desirable posts that are easily automated — working on a cookline — or fulfillment operations (delivery) or are testing robotics for home delivery or hotel concierge/wayfinding.
Goals and Objectives
Use robotics as a way to alleviate manual/repetitive tasks from human workforce requirements, letting human workers take higher-value tasks and selecting which services may yield larger tips.
Technology Deployed
Robotics, drones, AI, cloud, and use case–specific software
Use Case Summary
Augment or replace jobs to be done with robotics and or drones. Jobs may include less desirable/repetitive manual tasks or operations for in-room/home delivery, hotel concierge, and inventory and maintenance management services.