Digital Mission

Energy as a Service

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Connected Customer Public Safety

Service Safety Alerts

Current Situation

Safety alerts are still largely done through reverse 911. Some limited SMS and email is available, but must be manually initiated

Goals and Objectives

Safety alerts are automatically generated to SMS, social media, and connect car systems. Effected areas can be immediately notified and first responders dispatched. Estimated time-to-repair can be part of the message.

Technology Deployed

Cloud, mobile, social, analytics, GIS, cognitive, communication

Use Case Summary

Immediate notification through multiple channels to the public of any leaks, including time-to-repair notification.

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