Many insurance organizations grapple with ageold claims systems that are highly inflexible and hinder quick, transparent, and easy access to data to offer contextual claims services through different channels and settle claims faster.
Goals and Objectives
Invest in a fully automated, intuitive claim system for reporting, tracking, and settlement functions that can be delivered through multiple channels _ Enable the management and easier access to core system data for claims processing. _ Integrate claims processes with functions of other departments and wider ecosystem partners for faster adjudication and settlement.
Modern cloudenabled claims system _ Channel and systems integration framework _ Open architecture/ standards _ Modern APIs and app development frameworks, Distributed ledgers, IoT
Use Case Summary
Modernize or replace legacy claims systems for greater efficiencies and improved agility to meet the customer expectation to handle low-touch claims by themselves. _ Enhance claims processes through process orchestration and integration with crossdepartmental functions.