Insurers are investing considerably in digital channels to attract and retain customers but are complacent about their intermediary management capabilities. The role of intermediaries will be undiminished in advice-heavy lines of business, so carriers should invest in new capabilities to equip them for the digital era.
Goals and Objectives
Assess and review current intermediary platform capabilities to ensure that it is best-in-class and helps address the needs of the digital era. Replace/upgrade ad-hoc-developed systems and processes with solutions that enable frictionless intermediary onboarding and management.
Digital intermediary management platform
Channel and systems integration framework
Use Case Summary
Frictionless intermediary onboarding and management enabled by:
Automated background checks using built-in compliance checkers (integrated with external repositories)
Workflow integration for seamless approvals
Customer-centric training and performance management
Analytics-enabled, digital KPI-driven performance management
Effective, compliant end-to-end life-cycle management