One of the biggest challenges faced by organizations that want to engage with customers through digital channels is the legacy systems that are not designed to support the integration of internal and external data for quick decision making and agile processing. Many still grapple with age-old policy admin systems that are highly inflexible and hinder quick, transparent, and easy access to data to offer contextual services.
Goals and Objectives
Invest in a smart policy admin system that enables faster response to changing business requirements. _ Enable a 360- degree view of customer history and communication for efficient request handling by relevant departments in a flexible and agile manner. _ Enable the management and easier access to core system data for quoting and policy management purposes
Modern cloudenabled policy administration system _ Channel and systems integration framework _ Open architecture/ standards _ Modern APIs and app development frameworks
Use Case Summary
Modernize or replace legacy policy admin systems for greater efficiencies and improved agility. _ Enhance policy admin processes through process orchestration and integration with crossdepartmental functions.