Consumers can use an interactive app to check if their symptoms warrant a call to or visit with a healthcare provider.
Goals and Objectives
Triage consumers who are experiencing symptoms that concern them to the appropriate care setting (e.g., ask a nurse line, virtual visit, or in-person visit). Assuage the concerns of the worried well. Reduce telephone calls to healthcare providers for routine symptoms and conditions. In the case of infectious diseases, mitigate the risk of exposure between consumers and healthcare providers.
Conversational AI chatbots
Mobile or browser-based app
Integration with up-to-date clinical guidelines
Use Case Summary
Symptom checkers leverage conversational AI-based chatbots to lead consumers through a series of interactive questions to determine if their symptoms warrant clinical intervention and provide recommended next steps to the consumer, including where they should seek care.