Current Situation
Students, staff, and faculty can use an interactive app to check if their symptoms warrant a call to or visit with a healthcare provider.
Goals and Objectives
Triage those who are experiencing symptoms to the appropriate care setting (e.g., ask a nurse line, virtual visit, or in-person visit); assuage the concerns of the worried well; reduce telephone calls to staff for routine symptoms and conditions. In the case of infectious diseases, mitigate the risk of exposure between consumers and healthcare providers.
Technology Deployed
Conversational AI chatbots, mobile or browser-based app, and integration with up-to-date clinical guidelines
Use Case Summary
Symptom checkers leverage conversational AI-based chatbots to lead students, staff, and faculty through a series of interactive questions to determine if their symptoms warrant clinical intervention and provide recommended next steps, including where they should seek care.