With legacy systems, response to resident requests for information regarding benefits and eligibility is slow and mundane. Employees are located in different offices and may be teleworking or conducting work in the field, making it difficult to collaborate and access critical data, yet operational costs must be contained.
Goals and Objectives
The goals are to improve the quality and timeliness of services and information delivery; enable workers with dynamic, agile, and smart work environments not bounded by a physical location; provide connected tools that enable access to required resources to securely collaborate and contribute; and offload repetitive tasks.
Hardware: Smartphones and tablets
Software: Virtualized desktops, conferencing platforms, unified endpoint management, secure remote access, data-level security protection, unified communications, collaboration platforms, RPA, federated content and federated search instant messaging, presence management, CRM, CMS, digital signatures, analytics and AI, and natural language processing for voice assistance
Services: Managed security, hybrid cloud managed services, IT services, and connectivity services
Use Case Summary
By increasing the productivity and efficiency of workers wherever they are and by automating routine transactional tasks wherever they work, the staff has access to critical information, is freed up to perform more complex and higher-valued activities, can make data-driven decisions, and can serve citizens faster and completely.