Digital Mission

Experiential Retail

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Operational Scale and Agility Connected Workforce

Empowered Worker

Current Situation

Inaccurate, incomplete, or out-of-date information for execution of in-line process tasks delays completion, creates rework, reduces job satisfaction, and adds cost

Goals and Objectives

Support execution of in-line process tasks with information as needed in role-friendly formats on ergonomically-appropriate devices to increase process speed and improve outcomes, worker experience, and job satisfaction.

Technology Deployed

Cloud, maching learning, IoT, AI-knowledge search and retrieval, intelligent assistants, mobile and social collaboration

Use Case Summary

Direct in-line task execution with optimized instructions and appropriate information to improve productivity and worker satisfaction.

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