Capital markets firms’ ability to improve customer experience and realize greater engagement through digital channels is frustrated by a need to balance regulatory and risk constraints with personalization and customization efforts.
Goals and Objectives
Explore the development of a scalable cloud platform that supports a diversity of product and service integrations, facilitates real-time personal interactions, and encourages self-service personalization.
Cloud, data analytics and visualization, digital assistants, artificial intelligence, machine learning, social, and mobile
Use Case Summary
Capital markets firms continue to explore digital channel strategies as a primary means to improve customer experience.