Current Situation
Back-office operations are complicated, manually intensive, and often duplicative workstreams that rely on a diversity of functional tools that require the aggregation of data from disparate silos.
Goals and Objectives
Provide a technologically resource-rich framework for conducting back-office operations with greater speed and accuracy, permitting staff to focus on impactful strategy work. Streamline procedural requirements and integrate within an IT solution to avoid manual entry and reconciliation steps.
Technology Deployed
Cloud, Big Data, analytics, artificial intelligence, robotic process automation, and machine learning
Use Case Summary
Efficiency can be enhanced by removing nonproductive steps from operational processes using highly integrated systems. Provide workers with a single application interface from which they can execute functional tasks using data with a common and standard format.