When students need help from faculty or staff, they must schedule a time with teachers or advisors and meet with them in person. Few digital resources are available for students to help themselves. Limited staff capacity to support students in a timely manner leads to poor student satisfaction and, in some cases, poor student outcomes (such as dropping out or failing a class).
Goals and Objectives
Scale service capacity beyond the physical walls of a school to meet students/parents where they are. Generate less costly, more rapid, and satisfactory responses to student and parent needs. Soften inbound burden on services by conserving faculty/staff capacity for students who need to be physically seen while delivering value to those who can be seen virtually.
Student and parent portals, mobile apps, self-service tools and resources, open access scheduling, student messaging, conversational AI, chatbots, intelligent virtual assistants, videoconferencing and collaboration platforms, CRM, case management systems, AI, machine learning (ML), and analytics
Use Case Summary
All touch points where faculty/staff can digitally interact with students help drive better student access, engagement, and experiences across the learning journey; enables more timely and responsive student services, helping proactively intervene to support at-risk students before it is too late.